Role: Security Operations Centre / Mobile support Officer
Location: TCFM SOC (Tadworth, Surrey) and within a 20 mile radius KT20 7RU
Rota/hours: Weekends and night shift cover, guaranteed 12 hours per week
Key Responsibilities:
- Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
- Provide response for incidents, accidents, emergencies for TCFM Colleagues, Customers, Stakeholders, Public and Emergency Services.
- Follow Assignment Instructions, Risk Assessments and relevant customer policies at all times.
- Provide centralised and efficient execution of security processes to support operational delivery, issues are resolved in “One Touch”.
- Promote confidence with every customer and colleague through effective decision making, communication, customer service and professional standards.
- Resolve Colleague and Customer queries and requests directly and in a timely manner, reducing the need for escalations and complaints.
- Schedule and plan security resources to meet customer needs.
- Centralise ALL admin processes to improve operational efficiency for sites (SIA/ Uniform/ Holiday/ Pay Queries)
- Provide monitoring, analytics and intelligence to identify risk and enable effective decision making.
- Provide reporting (Daily/ Weekly/ Monthly) internally and to our customers to drive security performance.
- Act as the Subject Matter Expert (SME) for security systems, applications, software.
- Work with Service Partners to deliver operational requirements that support TFCM strategy.
- Deploy resources effectively, covering all customer requirements, planned and unplanned gaps, booking colleagues on and off duty.
- Deploy service partner resources and execute the relevant financial and compliance processes, seek authorisation as appropriate.
- Maintain the integrity of relevant security systems and applications, ensuring a consistent approach across TCFM.
- Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation, arrange training and support Colleagues.
- Ensure holidays are processed in an effective manner, not compromising customer/ site expectations.
- Produce effective Management Information, reporting, analytics and intelligence that enables effective use of resources and mitigates risk.
- Validate and update Assignment Instructions/ Risk Assessments/ Processes that support operational delivery and safe and secure sites