National Account Manager – Leisure & Health Club Contract
Salary: £50,000 – £55,000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)
About the Role
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
- Overall accountability for the performance of a national customer account across multiple locations
- Act as the senior point of contact for the customer, building trusted and effective working relationships
- Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
- Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
- Maintain strong control of financial performance, including budgets, forecasting, and cost management
- Drive continuous improvement, innovation, and best practice across the contract
- Identify opportunities to strengthen the customer relationship and support contract retention and growth
- Ensure full compliance with health & safety, HR, and company policies and procedures
- Provide clear, accurate reporting and performance updates to internal and customer stakeholders
- Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
- Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
- A proven track record of managing complex, multi-site contracts
- Strong commercial awareness with the ability to balance service delivery and financial performance
- Excellent customer relationship and stakeholder management skills
- The ability to lead change, improve performance, and develop colleagues
- Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)