Shift Pattern:
5 out of 7 days, including weekends
Start Time & End Time:
Various shifts required to ensure site is covered - where appropriate 0600-1400 & 1400-2200
Location:
Thurrock
Position:
Cleaning
Salary Details:
£13.21 per hour
Vacancy Type:
Permanent
Hours Per Week:
40

About The Role

A new and exciting opportunity has arisen for a full-time hands-on Site Cleaning Supervisor to join our established and growing team - a leading Facilities Management company working with a prestigious customer. 

Location: Thurrock, RM16 3BG

Shifts: Fully flexible, shifts will include 0900-1700, 0600-1400, 1400-2200 in line with business needs. 

Payrate: £13.21 per hour

Please note: Due to the site location and start times you will need you own transport.

This is a full-time role, working 40 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays). whilst the site supervisor will work days, they will be responsible for a night cleaner (who works 2200-0600) so they will need to build a relationship with that operative and be prepared to occasionally “overlap” with them to ensure a good handover between days and nights and visa versa.

The successful candidate will need to bring a new energy and in this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

About You

Key Responsibilities:

  • Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
  • Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
  • Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
  • Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
  • Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
  • Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
  • Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
  • Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
  • Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
  • Lead by example, coaching and supporting the team to meet their individual and collective goals
  • Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
  • Promote best practices across the team and share knowledge to support continuous improvement

About Us

A little about us:

  • A privately owned, professionally run business, operating for over 60 years
  • Employing over 2,400 colleagues across over 1800 sites nationwide
  • Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
  • Our services include Cleaning, Security, Specialist, and FM services
  • Passionate about delivering a personable and reliable service
  • We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you

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