Site Manager
Shift Pattern: 5 out of 7 days (including weekends and evenings)
Location: Milton Keynes
Salary: £37,200 per annum
Vacancy Type: Fixed Term Contract – 9 Months, Maternity Cover
Expected Start Date: Early March 2026
Hours Per Week: 40
TCFM are seeking a Site Manager to support our soft services operation at a busy Distribution Centre in Milton Keynes. You will be responsible for the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.
This is a fixed-term contract to cover maternity leave, working 40 hours per week across a flexible shift pattern where weekend and evening working may be required.
Role Responsibilities
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Deliver facilities management services in accordance with the site service charter, SLA and internal FM strategy.
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Manage onsite FM projects as agreed with the Project Team.
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Act as the main point of contact between the customer and service providers day-to-day.
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Monitor and report on service level agreements and performance indicators.
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Ensure supply partners deliver consistent service and excellent customer interactions.
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Track financial performance, ensuring delivery within budget and service requirements.
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Lead on continuous improvement initiatives to enhance service delivery.
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Manage all compliance, audits and statutory obligations to maintain full legal status.
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Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
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Manage colleague relations in line with HR policy, promoting fairness and inclusion.
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Recruit, induct and train colleagues to ensure high standards and competence.
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Ensure adherence to Health & Safety and COSHH policies at all times.
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Respond to urgent issues or incidents swiftly and effectively.
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Provide positive leadership, coaching others to meet objectives and maintain standards.
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Share best practice, encourage collaboration and celebrate success within the team.
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Communicate effectively at all levels, adapting style to suit audience needs.
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Support change initiatives with resilience and a proactive mindset.
About You – Role Requirements
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Proven operational leadership experience within soft services FM or large-space cleaning environments (distribution centres desirable).
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Strong commercial awareness with the ability to analyse data and meet KPIs.
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Skilled in team management, colleague development and performance improvement.
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Confident communicator with the ability to influence and build trusted relationships.
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Proactive approach to problem-solving, prioritisation and service excellence.
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Strong commitment to delivering a safe, clean and compliant environment.