Customer Services Advisor – Maternity Cover
Location: TCFM Head Office
Working Hours: Full-time (Fixed-Term Contract – Maternity Cover)
Salary: £24,570 per annum
Department: Business Support
Reporting to: Business Support Team Leader
Overview
We’re looking for an organised, proactive, and people-focused Customer Services Advisor to join our Business Support team on a maternity cover contract at TCFM’s Head Office.
This is a varied and fast-paced role that plays a vital part in helping our operational teams run smoothly. You’ll be a first point of contact for internal colleagues and external customers — resolving queries, coordinating key processes, and helping us deliver exceptional support across the business.
Key Responsibilities
- Respond to a wide range of internal and external queries, providing timely and effective resolutions
- Support operations with administrative tasks, workforce planning, and report coordination
- Communicate across departments to ensure effective service delivery and issue resolution
- Book meetings, travel, accommodation, and manage shared workspaces
- Handle internal stock ordering and confirm deliveries
- Maintain holiday calendars for the support team and take 1st line support calls
- Assist with helpdesk functions and project support as required
- Carry out general administrative duties and ad-hoc office support tasks
What We’re Looking For
- Previous experience in customer service or a general business support role
- Confident using IT systems and analysing basic data
- Excellent attention to detail and organisational skills
- Strong communication and relationship-building abilities
- A calm, positive attitude and the ability to work under pressure
- Flexible and team-orientated approach to problem-solving