National Account Manager

National Account Manager – Facilities Management

Salary: £50,000 – £55,000 + Car Allowance
Location: Midlands / South Midlands (ideally based around Birmingham, Coventry, Milton Keynes, Northampton or Luton)
Contract: Full Time

Lead the delivery of a major national contract

We are looking for an experienced National Account Manager to take ownership of a key national customer account within the leisure and health club sector.

This is a senior leadership role responsible for ensuring consistent service delivery across multiple locations while building a strong strategic partnership with the customer.

You will combine operational leadership, commercial awareness and customer relationship management to ensure the contract performs against service standards, financial targets and long-term growth objectives.

If you enjoy working across a multi-site environment and want to lead a high-profile account within a growing facilities management business, this could be the role for you.

What you’ll be responsible for

As National Account Manager, you will have overall accountability for the performance and success of the contract.

Your responsibilities will include:

• Leading the delivery of services across a national portfolio of sites
• Acting as the senior point of contact for the customer, building trusted and effective relationships
• Supporting and developing regional and site-based teams to deliver consistent service standards
• Ensuring contractual KPIs, SLAs and performance measures are achieved
• Managing financial performance including budgets, forecasting and cost control
• Identifying opportunities to improve service delivery, efficiency and innovation
• Providing clear reporting and performance insights to both internal and customer stakeholders
• Managing escalations and resolving operational or customer issues quickly and effectively
• Ensuring compliance with Health & Safety, HR policies and company procedures
• Supporting contract retention, development and potential growth opportunities

What we’re looking for

We’re looking for a confident and commercially aware leader who is comfortable managing large contracts and complex multi-site operations.

You’ll ideally have:

• Experience operating at Contract Manager, Senior Contract Manager or Regional Manager level
• A strong track record managing large multi-site service contracts
• Excellent customer relationship and stakeholder management skills
• The ability to balance service delivery, operational performance and financial control
• Strong leadership skills with experience developing operational teams
• Experience in facilities management, leisure, hospitality or a similar service-led environment (desirable but not essential)

What you’ll receive

• £50,000 – £55,000 salary
• Car allowance
• Free gym / health club membership
• Company pension scheme
• Ongoing training and career development opportunities
• The opportunity to lead a significant national contract within a growing organisation

About TCFM

TC Facilities Management has been delivering high-quality support services to businesses across the UK for over 60 years.

Today we are one of the UK’s leading providers of cleaning and facilities management services, supporting a wide range of well-known brands across multiple sectors.

Our continued success is built on the dedication of our colleagues. In this role, you’ll have the opportunity to make a real impact on one of our most important customer relationships.