Deputy Site Manager (Health & Safety Champion)
Salary: £35,000
Location: Milton Keynes, MK17 8EW
Contract Level: Level 2
About the Role
TCFM are seeking a Deputy Site Manager to support our soft services operation at a busy Distribution Centre. You will be responsible for supporting the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.
If you are a Senior Site Supervisor looking to step into a position with a clear development pathway, please apply now.
Key Responsibilities
- Support the delivery of facilities management services in accordance with the site service charter, SLA and internal FM strategy.
- Support onsite FM projects as agreed with the Project Team.
- Act as a main point of contact between the customer and service providers day-to-day.
- Support with the monitoring and reporting on service level agreements and performance indicators.
- Help to ensure supply partners deliver consistent service and excellent customer interactions.
- Support with the tracking of financial performance, ensuring delivery within budget and service requirements.
- Support on continuous improvement initiatives to enhance service delivery.
- Support all compliance, audits and statutory obligations to maintain full legal status.
- Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
- Support colleague relations in line with HR policy, promoting fairness and inclusion.
- Recruit, induct and train colleagues to ensure high standards and competence.
- Ensure adherence to Health & Safety and COSHH policies at all times.
- Respond to urgent issues or incidents swiftly and effectively.
- Provide positive management, coaching others to meet objectives and maintain standards.
- Share best practice, encourage collaboration and celebrate success within the team.
- Communicate effectively at all levels, adapting style to suit audience needs.
- Support change initiatives with resilience and a proactive mindset.
Health & Safety Champion
- Act as the local H&S lead on site, promoting a strong safety culture
- Carry out regular site inspections, safety walks, and observations
- Support completion and review of risk assessments, SOPs, and SSOW
- Ensure incidents, near misses, and hazards are reported promptly and accurately
- Support investigations by gathering facts, photos, statements, and evidence
- Track and follow up corrective actions to closure
- Support delivery and verification of H&S training and toolbox talks
- Challenge unsafe behaviours and reinforce safe working practices
- Act as the link between site teams and the central QHSE function
- Support audits, client visits, and compliance reviews
About You
We are looking for an experienced and strong supervisor / manager with a background in soft services FM.
You will ideally bring:
- Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
- Keen commercial awareness with the ability to analyse data and meet KPIs.
- Experienced in team management, colleague development and performance improvement.
- Confident communicator with the ability to influence and build trusted relationships.
- Proactive approach to problem-solving, prioritisation and service excellence.
- Strong commitment to delivering a safe, clean and compliant environment.