A new and exciting opportunity has arisen for a full-time Site Cleaning Team Leader to join our established and growing team - a leading Facilities Management company working with a prestigious client.

Location: Lymm, WA13 0SP

Shifts: 35 hours a week, 5 days over 7 on rota

Payrate: £15.00 per hour

Please note: Due to the site location and start times you will need you own transport.

This is a full-time role, working 35 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays).

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

Key Responsibilities:

Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
Lead by example, coaching and supporting the team to meet their individual and collective goals
Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
Promote best practices across the team and share knowledge to support continuous improvement

A little about us:

A privately owned, professionally run business, operating for over 60 years
Employing over 2,400 colleagues across over 1800 sites nationwide
Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
Our services include Cleaning, Security, Specialist, and FM services
Passionate about delivering a personable and reliable service
We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you