A new exciting opportunity has arisen for a full-time cleaning manager to join our growing team, a leading Facilities Management company working with a prestigious customer.
Location: Cambridge, CB1 3LH
Shifts: 37.5 hours per week, working 5 days from 7 (shift times to be discussed at interview)
Payrate: £14.00 per hour
This will be a full-time role working 37.5 hours per week across a 5 out of 7 working patterns (including weekends) where flexibility is vital to be successful within this role.
In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.
Key Responsibilities:
- Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
- Act as a point of contact between the customer, service providers, and the site team to ensure clear communication and efficient operations.
- Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and customer expectations.
- Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
- Ensure all health, safety, and compliance requirements are met, including training colleagues in relevant procedures and policies.
- Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
- Handle day-to-day colleague relations matters, working with HR to address issues and maintain a respectful, professional workplace.
- Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
- Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
- Lead by example, coaching and supporting the team to meet their individual and collective goals.
- Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
- Promote best practices across the team and share knowledge to support continuous improvement.
What do you get from us?
- Free use of Gym / Gym Membership
- Assistance Programme through Legal & General Spectrum Life – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
- Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
- Free uniform
- All the training and tools you need to do your job
- We are Armed Forces friendly and have Veteran Representatives available to provide support