Operations Support Manager

Operations Support Manager – South East & East Anglia
Salary: £30,000 per annum + Company Vehicle + Free Gym Membership
Locations: Covering 5 sites - Cambridge, Lichfield, Coventry, Narborough & Romford
Hours: 40 hours per week (5 out of 7 days including weekends)
Reporting to: Account Manager
Contract Type: Permanent

We’re looking for an Operations Support Manager to join our team supporting a prestigious new leisure contract across 5 sites in the Romford, Cambridge and Northampton regions.

This is a key position where you’ll be responsible for ensuring the effective delivery of facilities management services, maintaining high standards, and building strong relationships with both site teams and the customer. You’ll oversee cleaning operations, lead a dispersed workforce, and help embed a culture of excellence, safety and customer service.

This is a mobile role and includes a company vehicle and free gym membership as part of the benefits package.

Key Responsibilities

• Oversee the delivery of cleaning and soft services across a portfolio of 5 leisure sites
• Lead, support and motivate on-site teams to meet service standards and KPIs
• Manage colleague relations, recruitment and onboarding of new staff
• Ensure all operations are compliant with Health & Safety and COSHH legislation
• Regularly communicate with site teams to align with operational needs and resolve issues proactively
• Analyse performance data and identify opportunities for efficiency and service improvement
• Deliver services in line with the FM strategy, SLAs and customer expectations
• Conduct audits and ensure full statutory compliance is maintained
• Act as the main point of contact between sites and the Account Manager
• Support mobilisation activities and contribute to the continuous improvement of the contract
• Ensure all staff are trained and developed in their roles, including Health & Safety policies

• Experience in facilities management or a service delivery environment
• Strong leadership and people management skills
• Proven ability to manage and motivate dispersed teams
• Excellent communication and customer service skills
• Able to interpret and act on performance data
• Full UK driving licence (essential due to site travel)
• Flexible and responsive to operational changes
• Strong understanding of Health & Safety, including COSHH compliance

TCFM has been providing support services to businesses across the UK for over 55 years. From our early beginnings to becoming one of the top contract cleaning providers in the country, we’ve grown through a commitment to quality and investing in our people.

Our colleagues are at the heart of what we do, and your role will play a vital part in continuing our success.