Security Support Officer

Location:

Field Based/ Flexible

Reports To:

Mobile Security Manager

Direct Reports:

N-A

Primary Purpose:

• Covering sites within a 25 mile radius of HP3 9TD on a number of different sites 
• Create a secure environment, in which our customers, their employees and visitors are able to thrive.
• Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards.
• Follow Assignment Instructions, Risk Assessments and customer policy at all times.
• Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate.

Key Responsibilities:

• Ensure that colleagues, customers and the public have a positive experience when engaging with Security.
• Complete planned rota and agreed shifts to provide security cover to meet customer needs.
• Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms.
• Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
• Secure the property of customers, employees and visitors secure at all times.
  
• Prevent unauthorised access to site, whether by a person, vehicle or object.
• Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions.
• Deliver excellent customer service at all times.
• Engage with training & development activity provided, ensuring you have the skills to complete your tasks.
• Complete Site Visits to validate security standards, report risks and promote security compliance.
• Complete vehicle inspections, ensure that the vehicle is safe and maintained at all times.

Experience/ Skills/ Qualifications

• 5 Years’ experience in the security industry (Desirable).
• Full UK driving license
• SIA license – Security Guard/ DS
• SIA license – CCTV (Depending on site)
• IT Systems (User Level)
• L3 in First Aid (Desirable)

Key Behaviors

• Emotional maturity
• Self-Confidence and ability to respond in dynamic and unpredictable situations
• Excellent Communication in all directions (verbal and written)
• Punctual, reliable and well presented.
• Work collaboratively with colleagues and customers
• Role model security professionalism, ethics and personal integrity
• Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)